14 December 2016
CalMac have trialled our enhanced Compass ticketing solution on their Ullapool to Stornoway route and, after immense success, 87 scanners have been rolled out live across the network. This improved service means that passengers who are travelling on foot, will be able to book secure tickets online, which will result in faster boarding, and avoiding queues.
Passengers also have the option to book tickets over the phone or in person in the CalMac offices, and will be issued with e-tickets and boarding cards when they make the booking, which can be printed out by the passenger at home or, if preferred, they can collect their tickets at the office.
CalMac’s Head of Ticketing and Reservations, Alan Hood said: “I am delighted that we are continuing to introduce transformational solutions that will revolutionise our customers’ experience. Offering print-at-home tickets makes online ticket purchase the most convenient, flexible and secure way to buy.”
At the end of November, the PDMS Compass team also helped Caledonain MacBrayne with the successful launch a new look online booking system. A step-by-step timeline across the screen now helps customers follow their booking process, as well as providing a helpful summary of their reservation. As part of the project, the PDMS Compass team has made their Compass Reservation system responsive to ensure that it is fully scalable across all devices.
We are now busy working with Calmac on several new projects including ITSO smart ticketing pilots. Watch this space…