PDMS has an exceptional team of people with extensive experience within ferry software, and a wide range of technical and commercial skills. We've established a team based structure for effective project delivery and have a number of established teams each with their own project managers, business and technical analysts, programmers and developers. Our core team is supported by a number of additional key functions including R&D, Infrastructure and a specialist graphic design unit, providing first class technology with flexibility to deliver clients needs. We are also proud to have a very low staff turnover, providing continuity and stability to your projects, and peace of mind knowing that our teams have worked together on hundreds of successful challenges.
Derek Rae, Head of Key Accounts
Derek holds a BSc. in Computer Information Systems, from Glasgow College of Technology (now Glasgow Caledonian University) as well as a PgD in Advanced Computer Systems Development from Paisley University (now University of the West of Scotland). As PDMS UK’s Head of Key Accounts, Derek works closely with our technical teams, overseeing the successful delivery of projects and developments for PDMS’ Ferry, ERP and Payroll software. As a long standing member of the company who has worked with some clients for more than 20 years, Derek provides invaluable technical knowledge and customer insight.
Diane Stickland, Marketing Executive
Prior to joining PDMS, Diane gained a BA in Business & Marketing and pursued marketing and communication roles within the financial services industry, both within the UK and Australia. In 2015, Diane joined PDMS’ Marketing Team, working on projects both on the Isle of Man and the UK . Her role involves working closely with Directors David and Derek, as well as current and potential clients. Diane also plays a key part in ferry campaigns, the team’s attendance at global ferry industry events and market research. When out of the office, Diane enjoys a busy family life, and various sporting challenges including running marathons, skiing and cycling.
Steve Callaghan, Head of Operations
Steve is one of our most experienced project managers and has worked on some of our largest projects for clients including the NHS, the Isle of Man Government and the States of Guernsey Government.
Steve completed a Computer Studies degree at Sheffield University in the 1980's and then went on to forge a career in the IT industry undertaking a variety of roles from developer through to technical developer. In the late 1990's he became a project manager and member of the senior management team for a software company focusing on the life insurance industry, before joining PDMS over six years ago. Steve is a PRINCE2 qualified project manager.
Emma Quinn, Senior Business Systems Analyst
Emma holds a BSc (hons) in Web and Multimedia from University of Central Lancashire, a degree which provided insight into web and multimedia design, 2D and 3D graphic design, website design, usability, AV systems and computer programming.
Emma has gone on to study with the International Software Testing Qualifications Board (ISTQB), gaining certification in Foundation in Business Analysis, Foundation in Software Testing, Advanced Test Analysis, Advanced Technical Test Analysis and Advanced Test Management.
After graduating from university, she gained a wealth of experience in a variety of roles in the IT industry, including Systems Analyst, Senior Test Analyst and Test Lead, Technical Specialist, Sales Co-ordinator, Helpdesk Co-ordinator and Hardware Contracts Manager. Emma now has close to 20 years’ experience in the IT industry, with the last eight spent in Analysis and Testing.
As an Analyst for PDMS, Emma is involved in the entire project lifecycle from pre-sales to post-go-live support. She works closely with developers and a variety of end users to produce innovative solutions to complex problems which ensure technical compatibility and user satisfaction. Emma’s role further encompasses testing, producing system documentation, investigating defects and providing training to users on new systems.
Tim Loton, Solutions Architect
Tim is a Microsoft Certified Solutions Developer with over 20 years’ experience in the industry. He started out in an agricultural company as part of the internal IT department, and went on to work in a number of different IT environments for different companies in roles ranging from support to in-house coding.
As a Lead Developer within PDMS, Tim co-ordinates the activities of development teams and provides the technical expertise required by Project Managers to ensure projects are completed efficiently. His role also involves liaising with clients during analysis to identify the solutions which will address their needs.
Tim has contributed to projects for Centrica, the Isle of Man Government projects, Sealey Power Tools and the States of Guernsey. Tim is now primarily committed to the Isle of Man Steam Packet Company’s ferry reservation system.
Outside of work Tim enjoys running and hiking in the Manx countryside.
Fiona Anderson, Project Manager & Analyst
Fiona graduated from the University of Glasgow with a BSc in Geology followed by an MSc in IT. Following this she started with Weir Systems, which later became Maxima Information Group, as a Graduate Programmer. Fiona first started working with our ferry system COMPASS almost 20 years ago and has continued to spend most of her time developing and enhancing our current system and working closely with its customers.
In her spare time, Fiona plays the fiddle in the Scottish Fiddle Orchestra.
Steven Brennan, Programmer
Stephen graduated from the University of Glasgow with an MSc in Information Technology in 2000 and joined PDMS the following year. Since then he has helped support and develop the company’s standard ERP solutions, as well as developing customisations for SAP Business One and Microsoft CRM. More recently, Stephen has been focused on developing mobile ticketing solutions for a number of ferry companies.
Robert Gassmann, Business Process Manager
Robert gained an MEng in Mechanical Engineering from the University of Bristol, and achieved a PhD in Computer Integrated Manufacturing from Cranfield University. After academia, Robert worked in manufacturing for four years and became a member of the Institution of Engineering and Technology, and was awarded the status of Chartered Engineer. With his background in engineering and computing, Robert has worked in IT implementing quality and information security management systems, and for 15 years has lead the development of bespoke online ferry reservation systems. Robert continues to strengthen the team’s knowledge of responsive web design techniques, web payment integration methods, and online security best practices.
PDMS is an Associate Member of Interferry - the international shipping association representing the worldwide ferry industry. Interferry has over 200 members from over 35 countries and, as members, PDMS benefits from regular updates on issues of importance to the ferry industry as well as access to networking opportunities.
PDMS are pleased to be ITSO registered suppliers and are currently undergoing testing to gain certification and approval as ITSO-compliant point of sale terminal suppliers. ITSO is a Government-backed, non-profit distributing organisation which aims to make travelling on public transport throughout the UK seamless and easier by using smart technology.
Through the membership, PDMS is working on providing a solution for ferry operators which will allow them to accept contactless smartcards as a method of payment - helping to achieve Transport Scotland’s vision for a world class multi modal, multi operator smart ticketing environment.
Discover Ferries represents all the UK's major ferry lines, carrying just over 39 million passengers a year and operating on more than 75 routes from and around the UK. Explore www.discoverferries.com to find out all about ferry routes operated from the UK, the companies that run them, the destinations and the various organisations they work with.
Microsoft Partner – Gold Application Development
PDMS are proud to hold a Gold Competency in Application Development and a Silver Competency in Portals and Collaboration in the Microsoft Partner Network. By achieving a Microsoft Gold Competency, PDMS has demonstrated the highest level of skill and achievement within a given technology specialization. Many of our staff have passed Microsoft's demanding examinations to become Microsoft Certified Professionals. The Gold Competency provides PDMS with in-depth access to a wealth of exclusive Microsoft benefits including high level technical resources and support and early access to new products and services. For further information, please visit Microsoft's Partner website.
Oracle Silver Partner
We're proud to be an Oracle Silver Partner, which means we've been recognised for our expertise in delivering Oracle products and solutions. Through this partnership, we benefit from a global network of Oracle support, training, resources and tools, allowing us to deliver a comprehensive portfolio of software and hardware products to the enterprise IT industry.
ScotlandIS is the independent not-for-profit trade body for the digital technologies industry in Scotland. As a member of ScotlandIS, PDMS strives for long term economic success in Scotland, supporting growth within the industry, as well as raising awareness amongst industry decision makers with regards to emerging trends, policies, procurement and sector skills shortages.
techUK represents the companies that are defining the future of economic growth, digital health and social care, government, education and financial services in the UK. As a member of techUK, PDMS is committed to working with other members to identity and advance innovation and market developments.
techUK Business Professional Certificate
PDMS have been awarded the Business Professional Certificate (BPC) by techUK. The BPC is a business excellence model that assures our customers of our commitment to best practice and professionalism through our business processes. It provides external evidence that PDMS is reliable and well managed. The criteria for assessment complement, and in some cases recognise prior awards including ISO 9001, ISO 14001, ISO 27001 and British Standards. The BPC is independently assessed by techUK who ensure that PDMS have met industry standards covering: professional indemnity insurance, information security, business continuity, project management, proposal review, customer care, corporate and social responsibility, human resources policies, customer satisfaction and software escrow.
PDMS use management systems as a driver for continual improvement. Our certified systems effectively underpin all of the work the business undertakes and deliver successful software projects.
It is important to PDMS that our processes and procedures comply with the most rigorous industry standards whilst allowing us to continually improve our services and customer satisfaction levels.
To demonstrate our commitment to this, PDMS has achieved certification to the global quality management standard, ISO 9001. PDMS first gained its original BS EN ISO 9001:2000 certification in 2003, in 2009 achieved the updated BS EN ISO 9001:2008 standard and in 2016 achieved certification to the newly updated BS EN ISO 9001:2015 version of the standard.
By having this long standing commitment to our ISO 9001 certification, PDMS is able to demonstrate that our business systems meet the stringent requirements of this internationally recognised standard, ensuring that our process and procedures are controlled helping PDMS achieve a high level of consistency and quality of service for our customers.
The certification covers all of PDMS’ departments including the Isle of Man and UK offices.
In an age where cyber security has never been more important, PDMS has underlined its commitment to information security through its certification to ISO 27001. This certification helps to provide a framework for managing our security responsibilities for both our internal business and our customers’ systems and is a useful management tool in the battle against a wide range of information security hazards.
ISO 27001 allows PDMS to demonstrate that it is following best practice, and delivers an independent, expert assessment of whether the data that we safeguard is sufficiently protected. Our certification enables us to provide external assurance for our customers that PDMS are managing their data responsibly in an ever changing landscape regarding data security. ISO 27001 outlines standards specific to information security management; the standard focuses on areas such as security policy, physical and environmental security, access control and incident management.
In October 2005 BS 7799 part 2, was revised and formally adopted as a new international standard, ISO/IEC 27001:2005. PDMS was one of the first companies to be assessed and certified against this new updated standard. Likewise, in July 2014, PDMS was awarded certification to the now internationally respected standard ISO/IEC 27001:2013, superseding the 2005 standard. In doing so we were amongst the world's first to be certified.
PDMS is a socially responsible company and as such takes its environmental obligations seriously. In order to demonstrate this commitment, all PDMS offices are certified to ISO 14001.
We have established an Environmental Management System and have introduced a number of initiatives to help us reduce the environmental impact of our operations. These include: virtualising our network and reducing the number of servers to reduce electricity consumption, recycling waste paper and investing in online conferencing facilities to reduce travel, particularly between our head office and Glasgow office.
Cyber Essentials Plus
PDMS has been awarded the UK Government’s Cyber Essentials Plus Certificate of Compliance through one of the industry’s CREST certification bodies.
The overall Cyber Essentials certification program is a UK Government-backed and industry-supported scheme that guides businesses in protecting themselves against cyber threats; allowing organisations to demonstrate to customers and partners that cyber security is taken seriously. The certification aims to ensure that security controls are fully setup and working effectively ensuring the secure configuration of an organisation’s computing resources. During the process, the certifying body assessed PDMS against a number of criteria at three distinct stages:
- Self-Assessment Questionnaire
- Remote Threat Scan
- Onsite Vulnerability Assessment
The Cyber Essentials Plus scheme is a thorough assessment of the organisation and builds upon the requirements of the basic certification; as a result providing greater security assurance. Our network and workstations were subjected to an onsite technical review by a representative of the certification body and this additional phase of testing increases the validity of certification considerably by providing evidence of compliance against the following areas:
- Prevention of malicious files entering the organisation from the Internet through either web traffic or email messages.
- The effectiveness of the anti-virus and malware protection mechanisms, should malicious content enter the organisation.
- The likelihood that the organisation will be compromised due to failings in the patching of the organisation’s workstations, in the event that the organisation’s protection mechanisms fail.
As an approved GCloud supplier, working with a number of central and local UK Government organisations, the Cyber Essentials Plus certification provides added reassurance in relation to our IT security.
View our Cyber Essentials PLUS Certificate.